FAQ

1. What is WEX Dry Cleaning and Premium Laundry?

WEX Dry Cleaning and Premium Laundry is an exclusive premium laundry service with convenience. With 50 years of experience providing services for 5-star hotels, we offer exclusive high-quality laundry and dry-cleaning service with easy accessibility and integration with new technology.

2. Where is WEX Dry Cleaning and Premium Laundry shop located?

Our shop is located on the 1^st floor (West Wing) of The PARQ next to KFC.
The PARQ location in Google Map: Click here
WEX Dry Cleaning and Premium Laundry shop location in The PARQ

3. How can I contact WEX?

Besides contacting our friendly staff at the shop, you can also contact us at

LINE ID: @premiumlaundry
Email for inquiry: infopremiumlaundry.co.th
Email for support: supportpremiumlaundry.co.th
Website: www.premiumlaundry.co.th

4. What are WEX opening hours?

We are open daily from 10:00 to 18:30 hrs.

5. When can I drop off and pick up my clothes?

Drop-off Before 12:30 hrs. > Pick-up Next Day after 12:30 hrs.
Drop-off After 12:30 hrs. > Pick-up Next Day after 16:00 hrs.

6. What is WEX Laundry Bag?

WEX Laundry Bag is a special laundry bag designed exclusively for the premium laundry.
The bag is waterproof and strong enough to protect your laundry items.

7. Why should I buy WEX Laundry Bag?

WEX Laundry Bag has a unique identification for each customer and allows you to drop off your laundry at The PARQ and any other future drop-off locations.

8. What are the differences between the regular service and the premier service?

Regular Service

Lead Time : Next Day Service
Drop-off & Pickup : The PARQ
Delivery Service : No
Spotting : With Extra Charge
Packaging : Regular Packaging

Premier Service

Lead Time : Next Day Service / Same Day Service *
Drop-off & Pickup : The PARQ
Delivery Service : Optional *
Spotting : Free of Charge
Packaging : Premier Packaging

9. What are the available payment methods?

WEX offers several online payment options for your convenience, such as Online Credit Card Payment

Visa
Mastercard
JCB
Union Pay

Over the Counter Payment

BangkokPay
Big C
Boonterm
CenPay
Pay@Post
Tesco Lotus
TRUE Money
LINE Pay

Bank Channel Payment

K Bank
SCB
Bangkok Bank
Krungthai Bank
Bank of Ayudhya
TMB
Thanachart Bank
UOB
GSB

10. What kind of chemicals does WEX use?

Strategically partnering with Ecolab (one of the most globally recognized chemical companies), WEX uses chemical formulas specifically customized for each laundry items, together with automated chemical injection system to precisely feed chemicals to achieve consistent laundry quality.

11. How does WEX remove tough stains?

WEX uses combinations of Japan-made ultra-sonic spotting machine and steam spotting machines with 8 different kinds of chemical detergent depending on the type of spotting and material of items to effectively remove tough stains.

12. What kind of water does WEX use in the laundry process?

WEX uses only pure and chemically-treated soft water for your delicate garments to prevent color fading caused by impurities and water hardness.

13. What machines does WEX use in the laundry process?

WEX meticulously selects our machines only from well-known suppliers from various different countries including some of the newest machines from Japan.

14. How does WEX operate the dry-cleaning process?

WEX operates the dry-cleaning process with 3 different types of dry-cleaning machine to provide the best results for your delicate and priceless garments.

Perc-based dry-cleaning machine : Excellent for removing hard, tough stains

Hydro-carbon dry-cleaning machine : Best for soft-wash with delicate items such as Thai silk

Silicone dry-cleaning machine : Gently cleans items for those with sensitive skin, yet very environmentally friendly

15. Why does WEX use ozone treatment in the finishing process?

WEX processes finished items with high-level ozone to eliminate bacteria and viruses, as well as odors.
Since ozone changes back to oxygen after its reaction, it is eco-friendly.